Last Updated: December 10, 2025
Willfully Legal Pty Ltd (“Willfully”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you access our website, platform, and related services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services, you agree to the terms of this Privacy Policy.
We collect personal information only where reasonably necessary for our business functions.
This may include:
• Name, email, phone number, organisation details
• Billing information (if applicable)
• Information submitted through forms or account creation
To use our legal-document automation tools, you may upload documents such as wills, contracts, estate-planning forms, or related materials. These documents are treated as strictly confidential and used only for service delivery.
When you visit our site, we may automatically collect info via technology such as Google Analytics:
• IP address and device information
• Browser type and operating system
• Pages viewed, referral sources, and access times
• Geolocation data (aggregated)
We may receive information from identity providers, payment processors, cloud services, and analytics tools.
We use cookies, web beacons, and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
We use Google Analytics to collect and analyze information about how users interact with our website. This data helps us improve our user experience and platform performance.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
To opt out of being tracked by Google Analytics across all websites, you can visit the Google Analytics Opt-out Browser Add-on.
We use your information to provide and improve our services. This may include:
We do not sell your personal information.
We do not use uploaded documents to train AI models.
We may disclose personal information to:
• Cloud hosting and storage providers
• Payment processors
• Email and communication platforms
• Analytics and error-monitoring tools (including Google)
• Professional advisors
• Regulators or law enforcement where required by law
Where possible, third-party providers receive only de-identified or minimal necessary data.
Some providers storing or processing information may operate overseas, including the United States, Europe, and Singapore. Specifically, data collected via Google Analytics is processed on servers located in the United States and other regions.
We take reasonable steps to ensure these providers comply with privacy standards comparable to the APPs.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Measures may include:
• Encryption in transit and at rest
• Access controls
• Secure cloud infrastructure
• Monitoring and audits
We retain information only as long as needed for service delivery, legal obligations, or business purposes. You may request deletion of your data at any time.
Google Analytics data is retained according to Google’s standard retention periods and is automatically deleted thereafter.
You may request access to or correction of the personal information we hold about you. Contact us at support@willfully.com.au, and we will respond within a reasonable timeframe.
If you believe your privacy has been breached, you may contact us at the email below and we will investigate.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent changes.
For questions, requests, or complaints regarding this Privacy Policy:
Willfully Legal Pty Ltd
support@willfully.com.au